Orders & Shipping
How do I sign up for Klarna?
How do I sign up for Klarna?
You must be at least 18 years old to use Klarna. If you are in the domestic US, you will see an additional payment option at checkout. Simply select 4 interest-free installments with Klarna as your payment method. You will be redirected to Klarna’s website to enter your credit or debit card information. This is the card Klarna will use for all scheduled automatic payments.
Which payment methods are accepted with Klarna?
Which payment methods are accepted with Klarna?
Klarna currently accepts all major debit and credit cards (i.e. Mastercard, Visa, AMEX, Discover). Please note, prepaid cards are not accepted.
Are there any hidden costs when paying with Klarna?
Are there any hidden costs when paying with Klarna?
There are no added costs. However, a late fee of up to $7 may be charged by Klarna if an automatic payment cannot be collected. Please see Klarna’s terms for more information.
Am I eligible for a return if I use Klarna as my payment method?
Am I eligible for a return if I use Klarna as my payment method?
Yes, the standard Frankies Bikinis return policy applies. If assistance is needed, please email support@frankiesbikinis.com within 30 days of receiving your order to initiate a return.
What happens if I cannot make my Klarna payment?
What happens if I cannot make my Klarna payment?
Scheduled payment dates cannot be modified. Klarna currently only offers the option to pay early. If you are unable to make a payment, please contact Klarna directly via the Klarna app or at Klarna.com. Unfortunately, our customer service team is unable to assist with any Klarna payment inquiries.
How does Klarna work if I purchase multiple items in an order?
How does Klarna work if I purchase multiple items in an order?
If your order includes multiple items and they are shipped separately, you will have an installment plan for each shipment. You will not be required to pay for an item that has yet to ship.
Is Klarna available for international customers?
Is Klarna available for international customers?
This payment option is currently only available for US domestic customers.
How do refunds work for orders placed using Klarna?
How do refunds work for orders placed using Klarna?
If you paid using Klarna’s monthly financing option, the refund will be applied directly to your Klarna account. If you paid with a credit/debit card, the refund will be issued to your card.
Final sale merchandise is not eligible for return. You will still be responsible for your payments to Klarna.
I’ve made a purchase using Klarna but changed my mind. Can I still cancel my order?
I’ve made a purchase using Klarna but changed my mind. Can I still cancel my order?
Please email us at support@frankiesbikinis.com as soon as possible. If your order has yet to be processed, our team will assist with canceling if within the necessary timeframe. If your order has already shipped, your first Klarna installment will have already been processed. If that is the case, we would be happy to assist with a return or exchange.
